Please select a country

Shipping Rates + Policies

At Calia, we strive to produce the best quality products at the best value. We ship all orders between 24-72 hours of your order confirmation, sometimes sooner. 

Changes to orders:

We do not accept changes to your order after an order is confirmed. If you need to cancel your order for any reason, please email us up to 1 hour after your order is confirmed, and we will do what we can. Orders are processed at end of day, 7 days a week with the exception of statutory holidays, so we are not always able to accommodate requests for cancellations. 

Global Shipping Policies + Discounts:

As we ship to most destinations worldwide, please read carefully the following offers and conditions depending on where you are located geographically. 

Canadian Customers:

  • Please visit our Canadian site. 

United States: 

  • Orders are shipped using UPS Standard or Canada Post (for some large orders), unless otherwise selected. 
  • All USA customers will receive a confirmation email once the order has shipped, and all orders receive a tracking number. 
  • Orders over $25 qualify for a flat shipping rate of $8.99. 
  • Orders over $59 qualify for free shipping! *Please note some overseas locations in the USA are exempt from free shipping including Hawaii, Alaska, Virgin Islands and Puerto Rico. Please contact us if you do not see a rate for your shipping location. 
  • Shipping times to the USA can take from 4-14 days, depending on your location. Please note these shipping times are an estimation, and are not guaranteed. We are not responsible for duties, taxes, or customs delays.  

International Destinations: 

  • We ship to most destinations worldwide. If you do not see a published rate for your country, please contact us to inquire about special circumstances. All international surface mail orders are shipped using Canada Post, unless a faster air mail express shipping is selected through UPS. Canada Post is a reliable service that delivers to all parts of the world. 
  • For Express Post orders, we use UPS. All Express Post orders will receive a tracking number. 
  • For Canada Post surface mail orders, we are not able to provide a tracking number. If you wish to receive a tracking number, please choose a different shipping method. 
  • Shipping times to international and overseas destinations can take anywhere from 4-10 weeks, depending on your location. These shipping times are not guaranteed, but an estimation. We are not responsible for additional duties, taxes, or customs delays. Please do not order if you cannot wait. 
  • If you do not see a suitable shipping method at the time of your order (our online system can only access up to date + available rates and methods with Canada Post), please contact us and we will try to assist you through the order process. 

Returns:

If for any reason you are not satisfied with your product, please be in touch with us and we will either suggest a replacement product, or provide instructions for a return. It is our intent to pair our customers with the best possible product for their needs, so please ask and we will do our best to help you. We do not accept return requests on items older than 60 days from the date of purchase. Shipping costs and additional customs duties or charges on returned product are the responsibility of the customer. 

Damaged Product:

If your product arrives damaged, please contact us immediately and we will provide instructions for your claim. Please note all damaged items must be reported within 7 days of receiving your package. 

Unclaimed Packages:

Unclaimed packages that are sent back to us will be refunded the product cost only, minus a 15% re-stocking fee.

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only

Undeliverable Packages:

If your package is undeliverable due to incorrect address, customers will be refunded the product cost only, plus a 15% re-stocking fee. Orders will not be re-sent, and will need to be placed again through our checkout.

Orders returned to us older than 6 months from the date they were placed will be eligible for the product cost less the re-stocking fee value in the form of in-store credit only

Delivery Times:

Please note that delivery times by surface mail to all destinations are estimations, and are not guaranteed. Calia is not responsible for delays caused by countries customs inspections, or for product that is delayed in arriving for any reason. In the event you require your product faster, please select a shipping option that can provide this guarantee. If you select un-tracked surface mail, we cannot be held responsible for any lost or missing items. 

Thank you for your continued support of Calia and our products!